Key Outputs
- Technical expert providing technical assistance through investigation, reporting and communication on technical issues related to maintenance and product improvement to ensure adherence to OEM standards and customer requirements.
- Providing technical expert assistance to business and customers.
- Provide technical information to business for effective repair, service and maintenance of earthmoving equipment components.
- Assist Quality to develop Cat Inspect condition checklists for BRC components.
- Assist with warranty claim process and validation .
- Compile failure/condition reports to conform to BRC quality standards.
- Ensure component repairs have the latest service letter/literature updates (Key focus).
- Analysis, reporting and resolution of product health and issues.
- Assist in service-related projects.
- Resolve general technical queries internal and supplier related.
- Gather relevant data to support failure/condition reports.
- Create SIMS reports for all repairs.
- Timeous, accurate and factual reporting of information.
- Support technical representatives with technical decision-making.
- Accountable to apply appropriate technology for gathering relevant data for reporting.
- Effective self-management and performance ownership.
- Drive individual development action plan.
- Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.
Qualification, Experience and Competencies
• Qualified Technician in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic)
• >3 years post qualification experience in field service, workshop or component rebuild environment.
• Component experience will be an added advantage.
• Applied failure analysis Level 1 & 2 will be added advantage.
• Computer literacy (MS Office and applicable Caterpillar Software, Cat Inspect, SIS, ET, VIMS, etc).
• Understanding the warranty process and reporting of data to Caterpillar.
• SOS interpretation will be an added advantage.
• Analytical Thinking (L1).
• Attention to Detail (L2).
• Verbal and Written Communication (Including listening) (L1).
• Teamwork (L1).
• Time & Self-Management (L1).
• Technical Report Writing Competence (L2).
• Technical Troubleshooting (L2).
• Mechanical Reasoning (L2).
• Applicable product knowledge.
• Driver's license – Code B.
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