Join Keystone Appointments as an IT Help Desk Analyst and become a vital part of our mission to empower entrepreneurs. We value integrity, collaboration, and innovation, and are dedicated to building strong business foundations. As an IT Help Desk Analyst, you will be instrumental in providing technical support that ensures seamless operations for our team and clients. Your expertise will help us maintain transparency and open communication, fostering confidence throughout the business journey. With a focus on accountability, belonging, and commitment, you will contribute to a community where ideas thrive and growth is limitless. If you are passionate about delivering exceptional IT support and are eager to align with investor expectations through customized solutions, we invite you to join our team and drive sustainable growth together.
Tasks
- Provide technical support and assistance for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and resolve technical hardware and software issues by identifying problems and implementing solutions.
- Document and track customer interactions, issues, and resolutions in the help desk ticketing system to ensure accurate records and follow-up.
- Collaborate with other IT team members to escalate and resolve complex issues and to improve overall service delivery.
- Educate users on basic technical tasks and best practices to prevent future issues and enhance user knowledge.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years experience in a help desk or technical support role.
- Proficiency in troubleshooting hardware and software issues on Windows and Mac OS platforms.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work effectively under pressure.
Benefits
- Health Insurance: Comprehensive coverage for you and your family.
- Retirement Plans: Secure your future with our robust retirement savings options.
- Paid Time Off (PTO): Generous leave policies to support work-life balance.
- Disability Insurance: Financial protection in case of unforeseen events.
- Insurance: Various plans including life and accidental coverage.
- Employee Assistance Programs (EAP): Access to professional support services.
- Flexible Work: Embrace work-life harmony with adaptable schedules.
- Wellness Programs: Initiatives to promote physical and mental health.
Join Keystone Appointments as an IT Help Desk Analyst where your tech skills empower entrepreneurs. Collaborate, innovate, and grow with us in a supportive, entrepreneurial environment!
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