Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
JOB TITLE: PLANNING CO-ORDINATOR
We are seeking a Planning Coordinator to join our Field Service Team. You will be responsible for providing Metso’s customers with professional technical support of its products.
The Planning Coordinator has the same responsibilities as the Service coordinators but in addition is responsible for implementing all FSE planning tools and ways of working and ensuring that customer specific requirements are fulfilled by identifying the correct resources, properly planning the execution of the tasks in the most cost-efficient manner for the benefit of Metso and their customers.
This position is mainly located in Alrode, Alberton, Gauteng .
TEAM YOU BELONG TO:
You will join a team of Technical service professionals that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to enhance and build relationships with the downstream effect on sales realization.
We work closely with internal and external stakeholders, such as the Service Business Line Technical Support Teams to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso’s equipment.
WHAT YOU’LL DO:
- Customer Service requests, enquiries, or issues
- Job scoping and estimation
- Check (input) timesheet entry of field service technicians
- Site mobilization including inductions, medicals, tickets, visas/work permits and site access
- Work to support SAP quote & order management activities
- Ensure Field Service Management (FSM) work order creation and resource scheduling is completed as per Metso processes and procedures
- Support financial, utilization and safety reporting process
- Monitoring costs on jobs and job margins
- Be the customer contact and office support for Field service personnel
- Following up that spares/services required for each job are available
- Ensuring the Job close-outs and confirming the delivery to scope with customers
- Compliance with & improvement of Metso field service processes and procedures
- Pro-active in ensuring that all costs are collected in a timely manner prior to close out and invoicing.
SPECIAL DUTIES AND RESPONSIBILITIES:
- Collaborating closely with sales, service, product and process technology organizations, to develop and implement equipment and project specific preventive, predictive and corrective maintenance plans and procedures
- Ensure high accuracy and completeness of information (tasks, manhours, tooling, parts, materials) in maintenance plans.
- Plan and manage work FSE team schedules
- Review maintenance requirements on scope of work and secure/confirm availability of manpower, materials stored on site, wear and spare parts requirements.
- Review actual labour, material, wears and spares expended versus the estimates to determine corrective measures needed to improve accuracy and quality of work.
- Produce cost estimate associated with the maintenance scope.
- Maintain regional compliance of FSM in accordance with global best practices.
- Identify improvement opportunities through the analysis of Key Performance Indicators (KPI) related to effective Field Service execution.
- Identify and document Field Service Best Practices throughout the region including: Optimising the use of tools and utilisation of personnel, Repair and refurbishment processes and procedures.
- Other tasks as assigned by Service Operations Manager.
INTERNAL AND EXTERNAL INTERFACES:
- Customers
- FSE site contract manager
- FSE support team including technicians and contractors
- FSE site management team
- FSE global contract manager
- Operations Managers
WHO YOU ARE:
- Matric (Grade 12)
- Minimum 5 years of experience in heavy industry, preferably with mineral processing equipment as a maintenance or reliability planner
- Experience with planning principles’ software programs and maintenance execution in a field service environment.
- Experience working in a customer-focused and fast-paced professional environment.
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE:
- Strong interpersonal, leadership and administrative skills.
- Good analytical skills able to convert raw data into communicable reporting.
- Willing to actively engage in problem solving.
- Ability to effectively communicate defined reliability guidelines to the customers.
- Capable to identify improvement opportunities that deliver value to the business based on performed analysis.
- Strong written and verbal communication skills in English with additional languages considered a plus.
- Proficient in Microsoft Excel, Project, Word and PowerPoint.
WHAT'S IN IT FOR YOU:
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
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