Advance Your Career at Planstin
Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we're looking for talented individuals eager to progress in their careers.
Position Overview:
Planstin is seeking to hire a Benefit Advocate to join our team and provide excellent customer service to our community. A Benefit Advocate is responsible for answering incoming calls and emails from group contacts, members, medical providers, and affiliates to answer any questions they have related to the member's eligibility & benefits. A Benefit Advocate is primarily responsible for educating members on how to maximize the use of their benefits. This position is a full time, in office position, based in St. George, Utah. We do not offer opportunity to work remote or hybrid schedules. This position is scheduled to work Monday-Friday, 9:00 AM - 5:00 PM.
Key Responsibilities:
- Handling client's questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.
- Providing eligibility and benefits to providers offices.
- Enrolling new members and clients manually as needed.
- Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card.
- Ad-hoc help with data clean-up in our system, and other compliance related tasks.
Qualifications:
- High School diploma or equivalent
- Verbal and written communication skills including active listening
- Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)
- Proficient computer skills with the ability to learn new software
- Demonstrate attention to details
Physical Requirements:
- Able to sit for up to 8 hours a day
- Able to talk on the phone for up to 8 hours a day
- Repetitive tasks each day
Planstin's Employee Benefits:
- 12 paid holidays plus 3 weeks of paid time off to balance work and life.
- Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
- Invest in your future with a 401k plan backed by a solid 4% match from us.
- Enjoy the simplicity of weekly paychecks along with the perk of free snacks and regular lunches available onsite.
- Take your career to new heights with our dedicated training programs and a team environment that's all about support and growth.
- Build strong connections with colleagues at our frequent, fun team-building events.
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