Key Responsibilities
Strong Problem-solving skills: Able to think on your feet and make decisions on the go.
Driven by results: Committed to meeting deadlines and targets, ambitious and dedicated, taking on full responsibility and ownership of the position and the fleet. Ensuring customer satisfaction at all times.
Technical and Communication Skills:
- Technically minded
- Mechanically minded
- Excellent communication skills
- Ability to work under pressure
Risk Management: On and off site. Daily route planning and briefing of drivers on most economical routes to be taken.
Operations Management:
- Communicate with all personnel to ensure smooth running of loading and offloading of trucks.
- Ensure timely delivery of our products.
- Act as a communicator between the Driver & Client and address any issues on-site with Customer and/or Driver.
- Liaise with Drivers to address any problems that may arise with deliveries.
- Physically check any items returned before requesting credit notes to be passed.
- Perform physical truck inspections to determine preventative maintenance, repairs, and damages.
- Determine if damages were due to abuse and take disciplinary steps against the driver if damage was caused through abuse.
- Monitor driver abuse, wear and tear, tyre usage, and take necessary preventative actions.
- Monitor the fleet’s diesel consumption.
- Attend to breakdowns and accidents, and put alternative plans in action to ensure delivery takes place with minimum inconvenience to the customer.
- Chair weekly toolbox talks with the team, give advice and motivate the team, address any concerns or problems that may arise.
- Collaborate and communicate information related to shipments with relevant internal teams and customers.
- Live monitoring of the fleet.
- Driver training and onboarding, on 24 hours standby for drivers in case of an accident.
- Weekly debriefing of staff.
- Enforce discipline and take disciplinary action against staff when needed.
- Keep premises neat and clean by delegating, and ensure that the yard is secured.
- Prepare and review drivers' incentives monthly.
- Present weekly and monthly reports to managers and directors.
- Ad hoc duties.
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