Key Responsibilities:
- Manage and drive the KPIs relating to accuracy, speed, cost, people, and compliance within the hub.
- Coordinate and manage all the daily Hub activities and control expenses within budgets.
- Ensure outputs are executed within the SLA.
- Manage stock control processes and losses.
- Identify and report on key metrics.
- Build internal and external business partner relationships.
- Manage and lead a team of outbound supervisors, warehouse staff, and clerks.
- Oversee the receiving, unloading, and storage of outbound shipments.
- Manage and track outbound logistics, ensuring the timely receipt of goods.
- Coordinate with suppliers, internal teams, and transporters to streamline outbound processes.
- Ensure accurate inventory management and documentation.
- Budget and cost control.
- Work closely with IT and WMS to improve data accuracy and operational effectiveness.
- Coordinate with outbound, quality control, and procurement teams to ensure smooth transitions and avoid bottlenecks.
- Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department and ensure all outbound activities comply with company policies, health and safety regulations, and legal requirements.
- People management across the full employee journey.
- Workforce planning.
Qualifications and Experience:
- A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management is essential.
- At least 1-2 years of solid process management experience.
- At least 3 years of solid people management experience with ER knowledge.
- Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous).
- Working knowledge of MS Office, with a strong MS Excel capability.
- Business acumen and experience in analysing, interpreting, and applying productivity data.
Skills:
- Strong people management skills to ensure that the hub consistently delivers outstanding customer service with highly motivated staff.
- Sound accuracy and high attention to detail.
- Exceptional communication skills (written and verbal).
- The ability to confidently influence and persuade at all levels to achieve results.
- A strong service orientation, high energy levels, and a strong sense of urgency.
- A natural aptitude for the management of systems and business processes.
- Ability to handle high pressure, stress, and multi-tasking.
Behaviours:
- Forms, develops, and leads a group of individuals toward the achievement of a common team objective.
- Applies market and business insights in order to drive organisational objectives.
- Conveys information and communicates ideas in a clear, concise, and impactful manner.
- Creates an environment that fosters and nurtures a culture of creativity which drives success.
- Consistently makes timely, well-rounded, and informed decisions.
- Understands and navigates dynamics created by processes, systems, and people.
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.
- Takes accountability and ensures others are held to account on agreed-upon performance targets.
- Understands and applies financial concepts and principles to make informed financial decisions.
- Interprets and simplifies complex and contradictory information when resolving organisational problems.
- Assesses and improves the efficiency, effectiveness, and quality of various work processes.
- Develops plans and prioritises initiatives that align to the organisational goals and objectives.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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