External Sales and Service Advisor OBR
Apply at locations: Shop 8, Site C Shopping Centre, Cnr Solomon Tsuku and Albertina Sisulu Crescent, Khayelitsha, 7784
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: October 25, 2024 (8 days left to apply)
Job Requisition ID: R23259
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.
Hello Future External Sales and Service Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Apply appropriate sales processes within the area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher.
- Completed First Level Regulatory Examination.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
You will be a match if you are:
- Executing own work in accordance with the organisational values and code of ethics.
- Complying with and adhering to identified governance and compliance standards and escalating problems for investigation and resolution.
- Producing high-quality work by adhering to predefined standards and procedures.
- Working with enhanced processes and procedures to maintain operational efficiencies.
- Delivering work in an accurate manner to ensure consistent results.
- Identifying and developing solutions that lead to improved service delivery and quality.
- Adhering to quality standards, turnaround times, and Company policies and procedures.
- Completing relevant administration, reporting, and updating of information accurately and on time.
- Achieving sales targets in line with performance scorecards.
- Identifying opportunities to increase sales revenue and grow the organisational client base.
- Assisting with retaining or signing unbanked customer base to improve profitability.
- Maximizing sales by selling packaged financial solutions to clients.
- Maintaining specialised knowledge on all FirstRand approved products.
- Maximising cross-selling opportunities.
- Driving adoption of digital and other self-service options across client base.
- Contributing to teamwork and inclusivity within the team.
- Contributing to cost efficiencies through responsible utilisation of work-related resources.
- Achieving expected financial targets and upholding associated service levels.
- Building and maintaining stakeholder relationships.
- Delivering customer service through adherence to quality service standards.
Additional Requirements:
In accordance with the National Credit Act (NCA), candidates applying for this role will require a credit record check.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Closing date: 25 October 2024
#Post #FNB
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
25/10/24
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life.
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