About our Client:
Our client is a renowned leader in office automation and document management, offering a diverse range of solutions including printers, copiers, multifunction devices, document management software, and related services. With a strong reputation for reliability, innovation, and customer-centricity, our client is trusted by businesses across various sectors for enhancing productivity and streamlining workflows. They are known for their commitment to sustainability and continuous development of advanced solutions tailored to modern business needs.
About the Role:
Step into the role of Service Desk Coordinator, where your Grade 12/Matric qualification, exceptional communication skills, and Microsoft Office prowess, especially in Excel, are your keys to success. Dive into a dynamic position that thrives under pressure, from handling stock takes to orchestrating engineering tasks on Service Now (SNOW). Be the vital link in our operational chain, seamlessly connecting customers, technicians, and departments while delivering top-tier service with every client call. Elevate your career trajectory with this exciting opportunity!
Duties & Responsibilities
- Assisting with stock takes;
- Creating engineering tasks on the Service Now system;
- Performing general administrative duties as required by the supervisor;
- Providing general assistance and communication between customers, technicians, and relevant departments;
- Logging calls from clients.
Requirements:
- Grade 12/Matric qualification;
- Effective communication skills;
- Computer literate, with proficiency in Microsoft Office, especially Excel;
- Ability to work under pressure;
Salary: R10 500 CTC per month.
Working Hours: 08h00 to 16h30, Monday to Friday.
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