Job category: Banking, Finance, Insurance. Stockbroking
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
To manage a team of test analysts and senior test analysts to ensure that the highest level of quality of all JSE systems is maintained to minimize risks.
Business and Financial Results Management
- Provide input into departmental budget to ensure appropriate resource allocation in achievement of departmental goals.
- Ensure that the implementation of the departmental/strategy implementation plan is on track by creating test plans which give time and quality that needs to be met to ensure they stay within deadlines.
- Ensure efficiency and productivity improvements by staying abreast of technology changes and conduct Lessons learnt meetings to identify what went well and what did not, and how to take corrective steps.
Stakeholder Relationship Management
- Build relationships with colleagues, peers, and staff by using appropriate interpersonal styles.
- Interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
- Ensure that team and self-understand all agreed internal/external client service and satisfaction objectives by conducting requirement gathering sessions with all stakeholders.
- Ensure that team and self-meet all agreed internal/external client service and satisfaction objectives by ensuring all requirements and scenarios are translated into test cases.
- Ensure all team members do peer reviews on each other's test cases to make sure all criteria are met.
Process Management
- Create and implement staff and resource plans with clear work allocation accountability to deliver on the departmental/divisional strategy.
- Review and give input into peer reviews that are completed so that requirements can be signed off and the testing process can start.
- Ensure the business unit conducts user acceptance testing and provide support where necessary.
- Write a User Acceptance Testing report and distribute to all stakeholders to manage expectations and adhere to timelines.
- Conduct a pre-UAT session and run the relevant business unit through the changes and manage their expectations regarding the final product.
- Ensure that the Testers do Integrated Verification Testing and check that the test environment of the application is correct.
- Ensure that they execute the function of being the gatekeepers of the testing process to ensure that entry and exit criteria for each testing phase are met.
- Check that team efficiency and effectiveness improve year on year by assessing individual skills; determine areas of growth and motivate need for training.
- Make quality decisions and solutions that improve service delivery by reviewing execution reports and managing exit and entry criteria.
- Check for any defect reports to get perspective on system quality and manage implications accordingly.
- Set up or update testing activities for the day where necessary, conduct daily meetings with the team to discuss progress.
- Hold Defect Triage Meetings with developers and testers to prioritize defects.
- Monitor test progress and defect resolutions throughout the day to ensure that the testing process continues.
- Manage situations when the team is unable to test due to environmental problems.
- Escalate decision-making to management when the business requirements for testing change.
- Manage defect logging by setting a standard for the process.
- Ensure that the test process is implemented in time and on standard by staying on track with the test plans.
- Ensure the team follows processes, standards, and protocols by constant monitoring of all activities throughout the day on the TFS (Team Foundation Server).
Team Management
- Ensure all team members understand and support JSE vision and divisional strategy.
- Take accountability for making others successful by removing obstacles to team performance.
- Participate in recruitment processes to ensure selection contributing to team success.
- Ensure onboarding process is followed for all new hires and transfers.
- Ensure self and team members have required skills and expertise by assessing gaps and development areas.
- Create performance agreements for each team member with measurable goals and objectives.
- Conduct performance review sessions with team members to review performance and progress against targets.
- Engage with the team to motivate better performance and respect diversity.
- Epitomize living the JSE values and keep the team accountable for displaying those values.
Transformation and Innovation Management
- Support implementation of business optimization improvement through team engagement.
- Encourage innovation and listen to ideas from the team.
- Meet EE/BEE targets related to the team through appropriate recruitment selection decisions.
Testing Foundation Qualification
Preferred Qualification
Degree in IT
Experience
4 - 6 years having done software testing, including 2-3 years’ experience in managing a team.
Professional Knowledge
- Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email).
- Divisional service offerings.
- Business continuity standards.
- Business principles.
- Decision-making process.
- Coaching principles.
- Diversity management.
- Employee training/development.
- Performance management and evaluation methods.
- JSE Job levels, Nature of job standards and performance agreements.
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