Johannesburg: Client Executive posted by TalentCru
A company that specializes in ICT/Project Management talent placements and contracting has an exciting opportunity for a Client Executive in Gauteng. The Client Executive functions as a general executive for designated client accounts and/or regions/sectors and is accountable for the revenue, sales bookings, delivery/operational performance, as well as the overall PL and client experience for such accounts. Typical focus is on large accounts and/or regions/sectors, with significant potential for increased revenue opportunities across the enterprise. Revenue stream is typically longer-term with moderate degree of renewal complexity.
This role creates, implements, and manages the client relationship management and pursuit strategy aimed to understand, anticipate, and manage the needs of the organization from a current (organic) and future perspective. As an escalation point, this role minimizes client impacting issues and drives internal support and delivery teams to continue to evolve and streamline the operating model. The CBE may be responsible for building and leading a team who are positioned as trusted advisors and customer advocates for the organization.
Qualifications:
- Bachelors Degree in Business Management or Equivalent NQF 7 qualification
- Minimum of 10 years experience in sales and/or client support
- Minimum of 10 years leadership experience with demonstrated success building and leading support and client relationship management teams
- 12+ years of product, solutions, and/or technical customer support experience in a comparable environment
- Advanced fiscal management experience
Responsibilities:
- Responsible for account planning over a 1-2-year time horizon.
- Establishes strategic account direction and implements account strategy.
- Accountable for the revenue, sales bookings, delivery/operational performance, as well as the overall PL and client experience for designated account(s).
- Independently identifies, qualifies, and drives client commitment while managing the overall sales process that includes client engagement, opportunity qualification and definition, proposal development, solution confirmation, and close.
- Leverage insight and consultative selling techniques to teach clients about their industry and offer unique perspectives on their business that lead them to the product and solution portfolio.
- Collaborate with SSC (Marketing, Product, and Services) to ensure consistent messaging to clients, and help them gather the voice of the client information to continue to evolve product and solution innovation and offerings.
- Responsible for maintaining documented Account Plans that capture the clients business goals and problems and competitive threats and growth opportunities.
- Responsible for both existing strategic account growth and new logo sales pursuits.
Client Executive position available in Gauteng, Johannesburg. This job position was posted by TalentCru.
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