Introduction
Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner.
The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers.
The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.
Duties & Responsibilities
- Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.
- Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.
- Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.
- Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.
- Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success.
- Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles.
Desired Experience & Qualification
Required
- 3+ years of excellence in client-facing project management of advanced online sample projects.
- Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
- Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
- Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
- A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.
Preferred
- Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
- Bachelor's degree.
Attributes
- An energetic self-starter with a proactive attitude who can learn quickly.
- Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
- Professional demeanour, excellent written and oral communication skills.
- Able to thrive in a fast-paced continuous learning, continuous improvement environment.
- Positive energy and ability to handle stress in the face of challenges.
Package & Remuneration
HR Services, Recruitment & Selection.
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