This career opportunity is available at Santam Direct for a Client Service Consultant; the successful incumbent will be based in Bellville.
The Client Service Consultant will offer world-class products and services to clients, whilst achieving targets related to quality, productivity, and compliments in a call center environment.
What will make you successful in this role?
- Accurately capture client information on the relevant system.
- Execute client requests within the agreed timeframes, quality standards, and legislation.
- Handle all the administrative tasks according to agreed standards and turnaround times.
- Engage with clients in a client-centric manner.
- Ensure accurate completion of client requests and follow up to ensure queries are resolved timeously, as per service level agreement.
- Provide effective, efficient, and professional service to all our clients and offices, both telephonically and through written correspondence.
- Ensure client service level agreements are met and exceeded.
- Consistent achievement of agreed productivity.
Qualifications and Experience
Experience
A minimum of 3 years experience in short-term insurance (Personal Lines Insurance)
Willingness to work shifts as well as overtime
Qualifications
Grade 12/ Matric
NQF Level 4 Qualification in Short Term Insurance
Completed Regulatory Exam (RE 5)
Specific Requirements
There will be a probationary period for three months, which consists of the following two phases:
• A 6-week training period after which your knowledge will be assessed;
• On-the-job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.
Knowledge and Skills
- Strong verbal and written communication skills
- Excellent interpersonal, communication, and networking skills
- Strong client service orientation
- Ability to work under pressure
- Attention to detail
- Self-motivated and comfortable taking initiative
- Ability to work independently
- Customer Service
- Administration
- Quality, compliance, and accreditation
- Team Support
Personal Attributes
- Communicates effectively - Contributing independently
- Action orientated - Contributing independently
- Situational adaptability - Contributing independently
- Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and achieving great things. We pride ourselves in helping our employees to realise their worth.
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
- Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
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