Field Collections Officer.
Remote based. East Midlands
29,000 basic + Car Allowance + Bonus + Exceptional benefits package.
A global Energy company that will offer exceptional training and career opportunities.
Are you an experienced negotiator? Someone with excellent listening skills and natural empathy.
As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. You'll be responsible for:
- Face-to-face client engagement: Visiting client premises to discuss and resolve outstanding debts.
- Debt recovery: Making collection calls, negotiating payment plans, and executing warrants when necessary.
- Data gathering: Collecting essential customer data, including meter reads and vulnerability assessments.
- Relationship building: Developing strong relationships with clients and colleagues.
To be successful in this role, you will need:
- At least 2 years of experience in a similar client-facing role.
- Ideally, having worked in payment collections
- Strong negotiation and problem-solving skills.
- Excellent communication and interpersonal skills.
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