EC Security is seeking experienced female Control Room Operators to join our fast-growing team in Pretoria . If you meet the minimum requirements below, please forward your most recent CV, along with copies of all certifications and a copy of your ID. Overall, purpose of the position is to ensure all site-specific security requirements are met and the Clients needs are addressed efficiently and professionally. Key Responsibilities: - Focus on and monitor site activities using surveillance systems. - Monitor and report alarm activations. - Liaise with response officers and managers. - Identify and report suspicious behaviours and activities immediately . - Record and update all communications with client response officers. - Ensure client profiles are updated on the system as needed. - Maintain effective written and verbal communication. Minimum Requirements: - Professional and well-presented individual, as this role is client-facing and based on-site. - Valid PSIRA Grading (A/B/C). - Proficient in MS Office, and other security-related systems. - Proven experience with CCTV systems ( mandatory ). - Ability to work under pressure and for extended hours when required. - Willingness to work shifts. - Ability to work independently and responsibly. - Minimum of 2 years in the security industry, control room, or call centre environment. - Fluent in English. - Clean criminal record (no pending cases). - Reliability, trustworthiness, and a high level of integrity. - 3 contactable references. - Strong discipline and accountability. Core Competencies: - Customer focus. - Administrative skills. - Organizational skills. - Strong communication skills. - Problem-solving ability. Location : Pretoria
