Critical Success Factors for the Position:
• An in-depth technical knowledge of the Company’s products.
• An in-depth knowledge of the control of industrial processes using PLCs, VSD’s and other programming devices.
• An in depth understanding of the elements of torque, speed, and power and how they interrelate both from a mechanical and electrical perspective.
• A solutions-based approach to problem solving.
• Commercial skills for the assessment of viable and non-viable projects.
• Excellent communication skills.
• Ability to multi-task and prioritise jobs.
Detailed Duties and Responsibilities :
• Manage and develop new business in the industrial automation sector.
• Assistance with the management of telephone and on-site commissioning.
• Handling of incoming technical calls and providing online technical support.
• Interfacing with customers and client personnel ensuring each interaction is friendly and respectful.
• Ensuring that all on site safety regulations and procedures are adhered to.
• Ensuring that all documentation relating to site visits are properly documented and signed off by the client.
Key Performance Areas :
• Maintenance of customer service levels in terms of on-time deliveries
• Maintenance of high-quality standards
• Maintain a clean and safe workshop environment.
• Build, maintain, and manage customer relationships.
• Excellent communications
• Ensure that a professional approach is taken towards customer relationships.
• Management of warranties
• Meeting delivery commitments
• Compliance to all company policies and procedures
Key Performance Areas :
• Maintenance of customer service levels in terms of on-time deliveries
• Maintenance of high-quality standards
• Maintain a clean and safe workshop environment.
• Build, maintain, and manage customer relationships.
• Excellent communications
• Ensure that a professional approach is taken towards customer relationships.
• Management of warranties
• Meeting delivery commitments
• Compliance to all company policies and procedures
Carrying our site visits with sales personnel to assist with:
• Identification of application opportunities for automation products.
• Assistance with the design of the control systems and selection of equipment.
• Assistance with the preparation of the offer to the customer.
• Assistance with the installation and commissioning of successful offer.
• Where applicable assistance with panel design and construction.
Limits of authority:
• Submission of quotations of value greater than R100 000.00.
• Granting of credits and warranties without line approvals.
• Purchasing of equipment without approved purchase requisitions.
Key Performance Areas:
• Maintenance of customer service levels in terms of on-time deliveries
• Maintenance of high-quality standards
• Maintain a clean and safe workshop environment.
• Build, maintain, and manage customer relationships.
• Excellent communications
• Ensure that a professional approach is taken towards customer relationships.
• Management of warranties
• Meeting delivery commitments
• Compliance to all company policies and procedures
