Applications are invited from suitably qualified and experienced candidates to fill the above vacancy at ADV Global Group – Johannesburg.
KEY AREAS OF RESPONSIBILITY
- The Responsibilities and duties of the Process Specialist is to analyse and improve Business Processes and identify areas for improvement.
- To develop and implement process solutions to streamline operations, improve efficiencies and increase productivity.
- This includes the planning, documenting and the analysing of specific business processes, to ensure compliance with Company and Industry standards.
- Ensures that the efficient processes are developed and implemented, pertaining to each country's process and system in relation to Contracts, Case Management, Contractor care and efficient information flow to payroll systems and HR.
- Evaluate existing business processes and break these down in flowcharts, manuals and relevant documentation, outlining current practices.
- Display the ability to create the overall business process flow through assembling data and studying ways to develop process improvements to one or many steps; with the aim to increase productivity, reduce costs, increase service delivery and improve time management.
- Working closely with Internal departments specifically the Solutions Department in a collaborative capacity to gather information, develop and finalise the internal process pertaining to contracts and service delivery to each serving country.
- Documentation and updating of business processes: write a step-by-step guide for ease of understanding on how to implement these improvements.
- Oversee the implementation of improved processes, through close collaboration with managers, team members and other employees to ensure that the plan is clear and can be applied timeously and efficiently.
- It is expected to consult with external expertise if needed to ensure that all processes comply on all levels and aspects of the business operations.
- Regularly monitoring and analysing business processes through the compilation of reports and in consultation with departments.
- Identify and mitigate process risks and issues.
- Training: Assist in this area and ensure that all employees are familiar with relevant procedural changes and oversee the training of staff on new procedures and policies.
- Conduct ongoing analyses: Once changes have been implemented, continued monitoring must be done and assessment of various processes to ensure that they are producing the desired outcomes.
- Regularly updating documents, procedures and policies, when improvements are identified, and changes needed.
- Provides regulatory process reports to the GM and MD.
KEY JOB REQUIREMENTS
Education:
- Minimum Grade 12 with preferably Mathematics.
- ND or Degree in relevant field of expertise.
- Minimum 2 – 3 years’ experience in Business Process analysing, designing and implementation.
- Proven experience as a Process Manager or similar role.
- Advanced Understanding of process improvement methodologies.
Skills:
- Managerial and Planning skills.
- Ability to successfully lead a cross-functional team.
- Well-developed communication and interpersonal skills.
- Ability to effectively deal with and resolve conflict.
- Proven track record to work towards deadlines in a pressurized environment.
- Advanced Computer Skills: including Microsoft Office and process mapping software.
Interested employees are invited to submit their updated CVs and application by no later than Friday, 11th of October 2024.
PLEASE APPLY FOR THIS POSITION BY SENDING YOUR RESUME AND COVER LETTER TO
Should you not receive correspondence from us within two weeks of the closing date, please consider your application as unsuccessful.
Note: Late applications and applications not accompanied by an updated CV and application form will not be considered.
Alternatively, you can call us at +27100230646. You can also visit our website at and follow us on social media @TheAdvantageGlobalGroup for updates.
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