Description
Summary of Role PurposeThe Shift Manager will be themain point of contact for team during their working day in theBuffets restaurantdepartment. Reportingto the Venue Manager, the Shift Manager will ensure dailyoperational plans are fulfilled by ensuring that relevant tasks andobjectives are being carried out by the team and that team are inthe right place at the right time to ensure we can managefluctuating guest demand whilst keeping operational standards andguest experience high. You will support and coach the team toensure the deliver a great experience and are also driving any keytargets such as add on sales orpromotions. Thisis an operational guest facing role and therefore all none-guestfacing tasks and activity will be allocated as time within yourworking week to allow you to spend the majority of your time withinyour venue and with our guests.
Typicalworking hours cover 40 hours per week, 5 days over 7 split shifts.Breakfast shifts are 7.30am - 12pm, dinner shifts are 4pm -8pm.
Key Responsibilities
The ideal candidate will beresponsible for driving guest satisfaction by improving Guest NPS(Net Promoter Score) and addressing feedback to enhance the overallcustomer experience. They will also play a key role in boostingemployee engagement through improved ENPS (Employee Net PromoterScore) and fostering a positive and productive workenvironment.
Additionally, they will focuson optimising retail spend to ensure financial efficiency whilemaintaining profitability. Furthermore, the ideal candidate willensure the right people are in the right place at the right time,managing staffing effectively to meet business needs and upholdhigh operationalstandards.
AboutYou
You will be responsible formanaging the team during shifts, ensuring that key tasks andobjectives are met. You'll actively drive add-on sales andpromotions while supporting your team to do the same. Maintainingstock and ensuring propositions are always available for guests iscrucial, as is consistently delivering a quality guest experiencein line with brand and venue guidelines. You will also ensure thatguest feedback is captured and addressed where possible, monitoringNPS and taking appropriate actions.
You will provide accurate rota planning three weeks inadvance using our in-house roster system and take accountabilityfor the accuracy of closing the system. A key part of your rolewill be coaching and developing the team to meet departmental goalswhile championing Butlin's Values and Leadership Behaviours. Youwill ensure the right people are in the right place at the righttime when creating rotas.
Building and maintaining strongrelationships across the resort, with other resorts, and withButlin's central support teams will be essential. Additionally,you'll support the people aspects of the department, managing tasksfrom onboarding to the full employee life cycle, including PDPs,performance management, training, and formal HRprocesses.
Key Knowledge, Experience& Qualifications
The successfulcandidate must have previous leadership experience in a similarrestaurant or volume driven F&B environment, along with strongguest-facing skills, handling a variety of queries and resolvingcomplaints directly.
Experienced ingenerating new opportunities through sales and promotions, andadapting to working with multi-skilled teams to support variousbusiness areas based on guestdemand.
Demonstrable experience in leadingteams to success is crucial, including managing performance,coaching, delivering training, and setting standards whilerole-modelling expected behaviours.
Strongcommunication skills at all levels and the ability to managemultiple priorities while adapting to changing requirements arealso key.
AboutButlin's At Butlin's, we're all about fun,excitement, and adventure by the bucketload! For over 80 yearswe've been delighting hundreds of thousands of guests each year,whether on a non-stop action family break or our epic Adult onlyBig Weekenders.
Ask any of our team, past andpresent, and one of the best things they'll say about working atButlin's is our culture! We're all about providing our guests withan Altogether More Entertaining and Fun Break, brought to lifethrough our three mighty values.
So, if you want a rolewhere you Create Smiles, where you aren't afraid to Get Stuck Inand where the team genuinely Cares For Each Other - this could bethe perfect fit for you.
There has never been amore exciting time to join Butlin's!
