Job category: Media, Advertising, PR, Publishing and Marketing
Contract: Permanent
Business Unit: Rustenburg
Remuneration: R 280,875.00
EE position: No
Introduction
An opportunity has become available for a Donor Recruiter. The incumbent will be responsible to recruit and educate all donors ensuring targets are met, to maintain a sustainable and safe blood supply.
Key Performance Areas (KPAs)
KPA 1: Customer Stakeholder
- Participates in donor recruitment pilot studies which may be run at specific blood drives.
- Attends to donor queries and complaints, and reports follow up required to Donor Relations Practitioner.
- Provides feedback to the Donor Relations Practitioner and Donor Educator related to educational needs i.e. talks required etc.
- Assists with arranging donor marketing functions such as media launches, donor awards and controller functions.
KPA 2: Internal Processes
- Delivers advertising material i.e. flyers, posters, banners and boards prior to the blood drive when required.
- Makes contact with the blood drive controller / peer promoters and confirms that all arrangements are in order.
- Arranges a more suitable venue in conjunction with the clinic supervisor if venue provided on the day is not suitable and includes information on the recruiter’s report form.
- Displays advertising material and directional arrows to enhance visibility of the blood drive.
- Recruits and educates blood donors to ensure collection targets are met.
- Highlights risk behaviour posters to donors to ensure safe, quality blood supply.
- Receives and welcomes blood donors on their arrival at the blood drive in a friendly and professional manner.
- Puts donors at ease to ensure they have a good donation experience.
- Issues donor information pamphlets and ensures that donors understand the need to read and comprehend the information.
- Monitors the flow of the blood drive with guidance from clinic supervisor to reduce the waiting time.
- Offers refreshments to donors as required and deals with customer service questions.
- Refers all medical questions to the Clinic Supervisor.
- Assists with setting up and packing up of the blood drive, and ensures venue is left in good order.
- Promotes all campaigns to donors and provides feedback to the Donor Relations Practitioner.
- Assists in arranging branch promotions, shows and exhibitions.
KPA 3: Learning and Growth
- Submits weekly donor recruitment report to the Donor Relations Practitioner, and makes recommendations to improve performance of the blood drive.
- Updates personnel file regularly and ensures all relevant SOPs are read and understood, and competencies done where required.
- Attends required meetings and appropriate training sessions to remain informed of current field-related developments and promote knowledge sharing.
Education
Grade 12
Marketing/Public Relations Certificate (Minimum 6 months).
Driving Licence – Code B Manual.
Experience and Knowledge Requirements
N/A
Other (Knowledge and Skills)
Computer literacy: MS Office
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