Customer ServiceSpecialist
Teleperformance certified as a great place to workUK in 2024! . AtTeleperformance, we deliver an outstanding customer experience, atevery single opportunity, as a result of our commitment, passionand dedication to excellence.
This role is anonsite role, work from home is not available. You will be takinginbound calls on behalf of our prestigious banking client VirginMoney.
StartDate : 6 January2025
Salary : £23,795.20 per annum (£11.44 perhour)
Location : Kilmarnock
PLEASENOTE THAT THIS IS NOT A WORK FROM HOMEROLE Shifts : Monday to Sunday between 7.00 amand 9.30 pm
Training : 2.5weeks
Contract : Full Time Permanent (40 hours perweek)
BackgroundChecking :
- Right to Work in the UK Criminal Record Check Credit Check Any other associatedchecks
- 3 yearemployment historycheck
Please note we do not allow any timeoff/holiday requests within the first 8 weeks to allow for fulltraining
What you'll bedoing
Helpingour customers over the telephone to use digital services, educatingthem to understand the great benefits digital brings and guidingthem through theprocess.
- Resolvingany queries customers may have with their banking which can bringchallenge and reward.
- Having great heartfeltconversations to understand our customers' needs and desires tofind the best solution for them. Workingwith fabulous colleagues across our contact centres so customersalways have the right person to speakto.
We need you tohave
- Insatiable curiosity as you ask questions and seek tooffer the best solutions to ourcustomers.
- Great communication skills with anatural ability to engage and build rapport with lots of differentpersonalities.
- A flexible and positive workingapproach to suit customer needs and businessdemands.
- Genuine enthusiasm to work with yourteam to achieve collective goals in a timelyway.
- A digital first mindset that will helpus achieve companywide expectations and brandgrowth.
- A caring, positive attitude with agenuine desire to exceed our customers'expectations.
We'd love you to have - Workingknowledge of Microsoft Officeapplications
- Some financial servicesexperience.
- Knowledge of bankingproducts
- Impeccable communication reflectingthe ability to make in the moment decisions within the ContactCentre you will be operatingwithin.
OurBenefits - On-line recruitment process, withpotential job offer within 24 hours
- Refer & Earn Scheme - earn up to £900 for referringa friend to work for TP! And £300 for your friendtoo!
- 28 days' holiday (including bank holidays), increasingto 30 days following your 1-year serviceanniversary
- Length of Service and monthlyrecognition awards
- Opportunities for career developmentand progression
- Employee welfare support with freeaccess to our Mental Health Employee Assistanceprogramme
- PensionScheme
SomethingExtra - Discounted holidays, flights andhotels
- Discountedutility bills
- Cineworldtickets - Up to 55% off
- Virgin Trains -20% off
- VirginExperience Days - 20% off 25% off O2 and 20% of EE MobileContracts
- Sony - 20% offMobile Phones
- Ray-Ban - 20%off
