Are you a recent matriculant or someone studying part-time? If you are, we've got an exciting opportunity for you to kickstart your career! Our Lead Development team plays a significant role in driving the growth of our organisation. As a team member, you'll be responsible for persuasive telephonic conversations to add and verify critical quality data to our customer relationship management (CRM) database stored in Salesforce. Don't worry; it's not a sales role! We seek someone who is enthusiastic, driven, and passionate about learning and growing. If this interests you, we would love for you to join our team!
Reason for vacancy: Business growth
Reporting to: Lead Development Manager
Management level of role: This is not a management role.
Working environment & travel: Bustling, team-orientated environment Office based
Working hours: 07h30 to 16h00
Key deliverables
- Maintain and grow the organisations database through telephonic and online research.
- Adapt conversations to reach targets with the ability to persuade prospects to provide the required information.
- Accurately record information in the CRM system (Salesforce.com).
- Deep and extensive research of prospecting information such as individual names and companies to call from various sources, such as Google, LinkedIn, and supplied lists.
- Achieve call and database targets.
- Attend company outings, social events, and team projects.
- This is not a sales or customer service role, but you are expected to achieve daily KPIs.
Skills, competencies & Abilities
- Extraordinary attention to detail (make sure your CV displays this characteristic).
- Confident, clear telephonic voice.
- Excellent verbal business communication skills English.
- Must be fluent in AFRIKAANS.
- Be sharp and think ahead.
- Learn from mistakes and self-correct.
- Problem solving abilities.
- Patient with the ability to give full attention to what other people are saying and take time to understand and record what they are saying.
- Self-motivated to achieve a daily target.
- Care about the quality of your work.
- A positive attitude and understanding of the balance between working hard and playing hard.
- Good time management. Always punctual.
- Fast, accurate and thorough.
- Ability to adapt to change regularly.
- Be committed to continuous growth and improvement.
Education & qualifications
- Matric certificate non-negotiable
- Ideally, still studying part-time to obtain a degree
Details of experience
- Computer literate
- Experience with a CRM tool, such as Salesforce, would be considered an asset
- Working knowledge of LinkedIn
What would make the applicant successful in the role?
- Attention to detail
- Good communicator, approachable, warm, direct
- Above average EQ
- Be self-motivated and a collaborative team player with a desire for team success
- Energetic & enthusiastic
- Be comfortable spending 7 hours a day on the phone updating data
- Have an inherent desire to exceed goals and targets
- Methodical and process-driven
- Self-discipline and self-awareness
- Can do, will do, want to
We are committed to employing based solely on MERIT, regardless of gender, religion, or race
