Sales Manager & Customer Success (SaaS)
Johannesburg, South Africa
Do you thrive on the challenge of driving growth from the ground up? If so, this could be the perfect opportunity for you. Our client, a fast-growing tech company, is searching for a dynamic Sales and Success Manager to help propel their business to new heights. You will take on both functions as one for the short term. This role has a stronger focus on the Sales element in terms of the experience they are looking for.
Their cutting-edge technology helps small businesses better manage their operations, and they've already established a strong foothold in the market. With national partners and a rapidly expanding customer base, they are poised for even greater success. The time is now to pour fuel on their growth engine, and they need someone who can take full ownership of that mission.
The Role
As the first Sales and Success Manager of this early-stage growing business, you will work closely with the CEO to lead a talented team of Sales Development Representatives (SDRs), Account Executives, and Customer Success Specialists. You will take on the critical responsibility of managing both sales and customer success functions, shaping their processes, and ensuring that their teams are aligned to hit ambitious revenue targets.
This is a unique opportunity to not only manage day-to-day operations but also bring your strategic vision to life. You'll have the chance to build on a strong foundation, developing the processes, people, and technology needed to drive continued growth. We are hoping to find an individual who is looking to make a name for themselves in the sales and CS management space. You will have the support you need, and your management will get of the way as you deliver your best work to enhance the systems, processes and people to deliver results.
Key Responsibilities
- Build & lead a team of SDRs, Account Executives, and Customer Success Managers to ensure they are aligned and performing at their best.
- Own the revenue target for the business, with a focus on increasing customer volumes and user revenues.
- Develop and optimize sales and customer success processes , driving efficiency and productivity across both functions.
- Coach and mentor the team , providing hands-on support to ensure both sales and success teams hit key performance metrics, including retention, activation, and upselling.
- Analyze and manage performance data to generate accurate forecasts, identify areas for improvement, and implement strategies to drive revenue growth.
- Collaborate with cross-functional teams (e.g., marketing, product, partnerships) to ensure seamless execution of growth initiatives.
- Interview, hire, and train new team members as the business scales.
What you'll need
- Experience : At least 5+ years of experience in sales and customer success management , preferably in a high-volume SaaS environment.
- Leadership : 1+ year in a management role, with a proven ability to lead and inspire sales and customer success teams.
- Sales Expertise : Familiarity with SMB SaaS sales methodologies (such as SPIN or MEDDICC) and experience driving revenue through inbound and outbound sales processes.
- Customer Success Knowledge : An understanding of customer success metrics like retention and churn, with a track record of improving these through strategic initiatives.
- Data-driven : Strong analytical skills, with the ability to use data to inform decision-making, provide insights, and make recommendations.
- Tech Savvy : Experience using CRM systems (preferably HubSpot) to manage and track team performance and sales pipeline.
What's in it for You
- The opportunity to take ownership of revenue growth for a fast-scaling tech company with a proven product that provides real value to small businesses.
- The chance to lead a high-performing team and work directly with leadership to shape the future of the business.
- Growth opportunities within a business that is positioned for significant expansion.
- A fast-paced, dynamic work environment where your creativity and strategic thinking will have a direct impact on the company's success.
