Job description (Details of the position i.e. duties): Admin - Ensure minimal email backlog in personal inbox - Ensure Data Team inbox is up to date - Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP) - Closure of completed tickets with sufficient closure summaries - Correct and accurate time logging for billable and non-billable time - Preparation of quotes to customers for large data projects - Prep/update of monthly data team stats and report back on where time could have been utilised more effectively/how much time was lost to non-billable work or corrections Data - Troubleshooting of data project queries and assisting with finding solutions / advising customer of next steps to resolve the query - Rates matrix setups based on rate sheets and consultation with customer - Setups of specials and other data projects - Handovers of prepared matrixes to data setup consultants - Project management and roll out of data team reach outs/client notifications due to changes in their area affecting rates (Example: Botswana tax changes) - Regular updates to customers on the progress of their setup - Assist with data imports as and when required - Provide back up to the Data Project Manager Experience, Qualifications and skills: - Excellent administration skills - Good problem-solving skills - Excellent written and verbal communication skills is essential - High attention to detail
