Key Responsibilities:
Staff Management:
- Scheduling: Creating work schedules to ensure adequate coverage during peak and off-peak hours.
- Performance Management: Monitoring employee performance, providing feedback, and handling disciplinary issues as necessary.
Customer Service:
- Customer Interaction: Engaging with customers to understand their needs, answer questions, and address any concerns or complaints.
- Service Quality: Ensuring that staff provide high-quality service and that customer expectations are consistently met or exceeded.
Food Preparation and Safety:
- Food Handling: Overseeing the preparation and presentation of deli products, including meats, cheeses, salads, and sandwiches, while adhering to safety and hygiene standards.
- Inventory Management: Monitoring stock levels, ordering supplies, and managing inventory to prevent shortages and reduce waste.
- Compliance: Ensuring compliance with health and safety regulations, including proper food storage and sanitation practices.
Financial Management:
- Budgeting: Managing the deli’s budget, including controlling costs and maximizing profitability.
- Sales and Pricing: Setting prices for products, running promotions, and analyzing sales data to drive growth and meet financial targets.
Store Operations:
- Product Display: Designing attractive product displays to encourage sales and enhance the overall shopping experience.
- Equipment Maintenance: Ensuring that deli equipment is properly maintained and repaired as needed.
Marketing and Promotion:
- Promotions: Developing and implementing marketing strategies to promote deli products and attract customers.
- Community Engagement: Engaging with the local community through events or partnerships to build a loyal customer base.
Skills and Qualifications:
Leadership: Strong leadership skills are essential for managing a team and driving performance.
Customer Focus: Excellent interpersonal skills to interact effectively with customers and address their needs.
Organizational Skills: Ability to manage multiple tasks, including inventory control, staff scheduling, and financial management.
Knowledge of Food Safety: Understanding of food safety regulations and best practices for handling and preparing food.
Problem-Solving: Ability to address and resolve issues that may arise in the deli department
Please forward CV and ALL supporting documentation to,
