About Our Client: Our client is dedicated to helping entrepreneurs thrive in the digital economy by addressing their payment challenges. They believe that quick and low-cost payments are essential for every business and individual. Joining our client’s team means becoming part of a group driven by a shared purpose and a commitment to supporting entrepreneurs in South Africa.
Purpose of Role: The Fraud Team Lead is responsible for overseeing the daily operations of the fraud team. This role ensures the effective monitoring, analysis, and investigation of potential fraud cases while providing guidance and support to the team. The Fraud Team Lead works closely with the Fraud Operations Manager to implement strategies that reduce fraud risk and enhance prevention measures.
Key Responsibilities:
- Manage team resources efficiently, ensuring each team member meets performance expectations.
- Distribute workload to handle fraud cases within designated timeframes.
- Perform quality assurance reviews, ensuring accuracy and adherence to standards.
- Address and resolve fraud-related client inquiries promptly.
- Oversee the efficiency of fraud alerts and escalate non-responsive alerts.
- Monitor team performance and provide detailed reports to the Fraud Operations Manager.
- Escalate potential fraud risks and excessive alerts to ensure timely remediation.
- Support project management and new business initiatives within the fraud team.
- Provide coaching and feedback to team members, fostering professional growth.
- Foster a positive and inclusive work environment.
- Oversee recruitment, training, and development of team members.
- Drive a culture of collaboration, accountability, and continuous improvement.
- Stay abreast of industry best practices and trends.
- Conduct independent investigations, analyze data, and report findings.
Core Competencies:
- People Leadership: Ability to lead, motivate, and develop a team.
- Analytical Skills: Strong ability to analyze data and make informed decisions.
- Communication Skills: Excellent verbal and written communication skills.
- Attention to Detail: High level of accuracy in reviewing and documenting fraud cases.
- Problem-Solving: Ability to think critically and solve complex problems.
- Integrity and Ethics: Strong commitment to confidentiality and handling sensitive information.
- Adaptability: Ability to adjust strategies to meet new challenges.
- Resilience: Ability to manage stress and handle high-pressure situations.
- Collaboration: Ability to work effectively with other departments and stakeholders.
- Technical Proficiency: Competence in using Excel, fraud detection tools, CRM systems, and other relevant software.
Qualification and Experience Required:
- Relevant tertiary qualification in finance, legal, or related field (advantageous).
- At least 4-5 years of experience in fraud detection and prevention or financial crime investigation.
- At least 1-2 years of experience in a leadership role.
- Enhanced knowledge of fraud and financial crime, including AML and STR/SAR directives.
How to Apply:
