Clicks is looking to recruit for a Technical Specialist II as part of the POS team, reporting into a Technical Team Lead which forms part of the Group IT department. The role will be based at Clicks Head Office, Cape Town. The candidate will be responsible for the development, analysis, design, configuration, testing, implementation and support of applications and systems in their area of responsibility. Produce technical specifications according to business requirements and provide effective maintenance and support for systems within their area of responsibility. Primary focus on the store environment and associated Point of Sale, Healthcare and Clinic applications.
Key Responsibilities
- Analyze, design, enhance and implement IT systems that meet business requirements, develop quality code, configure 3rd party applications, enable business processes and deliver efficiencies and cost savings to the IT systems landscape.
- Identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practices.
- Support store applications and systems through the effective resolution of incidents and problems, including after-hours standby support as necessary.
- Define and execute test plans and procedures to ensure the successful implementation and support of IT solutions.
- Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
- Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the backend systems.
- Manage 3rd party support providers to ensure that incidents are resolved within the agreed timescales.
- Work with key stakeholders (end users, 3rd party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
- Perform regular trend analysis to identify emerging trends that affect the store environment and take action to address the root cause.
- Document known errors, procedures and solutions and share internally with colleagues.
- Provide advice and guidance to customers on effective usage of IT systems.
- Share skills and best practices with team members to ensure continual growth of the team.
- Develop system and functional documentation and implement changes using the change management process.
- Ensure that the handover of technical change information is distributed within the team in a timely fashion.
- Take part in a 24x7 Support Rota for systems in area of responsibility.
- Stay abreast of relevant job-related tools, programming techniques and best practices.
Experience and Knowledge Required
- Degree or Diploma in IT.
- 2-3 years relevant IT experience.
- Good working knowledge of SQL.
- Experience in the Retail industry.
- Knowledge of IT Applications and Operational Processes.
- Knowledge of ITIL best practice.
Abilities
- Customer-focused with a professional, consistent “can-do” attitude.
- Able to learn new technologies quickly by utilizing existing knowledge of other systems.
- Able to work with minimum supervision to tight deadlines.
Skills and Characteristics
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Must be dependable and use initiative.
- Team player, meticulous, logical thinker.
- Ability and willingness to learn quickly and share knowledge.
- Determination and drive.
- Delivering results and meeting customer expectations.
- Desire to solve problems and implement permanent resolutions.
- Ability to liaise with users at all levels.
- Ability to operate within a project team.
- Planning and organizing skills.
- Working experience on Point of Sale / Pharmacy Application Systems (e.g., Retalix Storeline / Unisolv).
- Application development experience (.Net) and knowledge of SDLC.
- Microsoft certification or comprehensive understanding of Windows.
- Knowledge of applicable Industry standards and compliance advantageous.
- Knowledge of the Pharmaceutical Industry.
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