Bloemfontein, Free State, South Africa
A career opportunity for a self-motivated person as a Policy Administration Clerk exists in Santam Agriculture Crop within Operations in Bloemfontein .
JOB DESCRIPTION
- Validation and processing of policies.
- Processing of policy amendments swiftly and accurately on the system.
- Handling policy documentation.
QUALIFICATIONS AND EXPERIENCE
- Grade 12
- 3 – 4 years Crop Insurance experience
DUTIES & RESPONSIBILITIES
- To ensure that policies are debited accurately, timeously and are being verified.
- Responsible for executing policy amendments on the debited policies via Inspection reports and/or MPCI reports.
- Distribution of amended policy documents to the Area Managers and the Brokers.
- Provide training and support to Area Managers and Brokers.
- Finalise incomplete policies and attend to underwriting issues.
- Daily interaction with Area Managers, Intermediaries, and other departments in the SBU.
- Action on the error reports for correction on policies and to ensure that there is no duplication of insurance.
- Handling and follow-up of enquiries – telephonic, electronic and in writing.
- Handling of Inspection reports and MPCI reports.
- Logging of incidents for system errors.
- Compiling and updating of manuals on policy system.
- Collection of signed policy documents from intermediaries.
- Handling and registration of cessions.
- Handling of all policy system administrative duties.
SKILLS
- Guidewire Crop System to issue policies.
- Portal – MPCI reports.
- Broker Portal – to assist brokers with their queries.
- Crop Product knowledge.
- Numeric skills.
- Knowledge of policy conditions.
- Knowledge of Crop Insurance and Procedures.
- Good communication skills - Verbal and Written.
COMPETENCIES
- Integrity.
- Trustworthiness.
- Client Service – Focus on the client, professional service delivery.
- Ability to work under pressure.
- Ability to solve problems.
- Ability to communicate in English and Afrikaans.
- Planning and organising.
- Effectiveness and Determination.
- Client service orientation.
- Decision making.
- Collecting and analysing information.
- Identifying opportunities for process improvements.
- Teamwork is very important to achieve excellent results.
- Training between departments to gain better knowledge and understanding of duties and business.
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