Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Position Overview
The Field Service Technician will work within and support the South African Service structure.
Duties:
- Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
- Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
- Maintain and develop relationships with existing customers.
- New business development.
- Service & repair Arjo equipment to full working capacity.
- Plan and execute all service backorders.
- Schedule and attend service callouts.
- Complete job cards for any service repairs, warranties or labour jobs completed.
- Promote extended warranties, service level agreements, and planned preventative maintenance plans.
- Follow up on all open quotes.
- Keep up to date with Arjo product knowledge.
- Accurately diagnose and troubleshoot technical issues in a timely manner.
- Maintain high levels of service and technical support to all customers.
- Manage adequate stock control for planned repairs and services.
- Complete warranty repairs and provide inspection reports to QRC.
- Maintain and follow up on warranty processes for all intended repairs.
- Assist with service related queries at hospitals and customer sites.
- Assist with in-house service related queries and requirements.
- Service & repair equipment to meet customer expectations.
- Maintain company vehicle in good condition.
- Keep daily records on vehicle mileage and route planners.
- Adhere to safety protocols and quality standards on all Arjo products.
Experience, Qualifications, and Skills Required:
- Minimum of Grade 12 or equivalent.
- Relevant tertiary qualification will be an advantage.
- Aftersales knowledge, strong technical and mechanical mindset.
- Basic computer literacy skills in MS Excel and Outlook.
- Valid driver’s license (Code 08/EB) and PDP would be an advantage.
- Ability to work independently with excellent time management skills.
- Excellent communication skills.
- Customer service oriented.
- Available to work outside of normal office hours, as per customer requirements.
- Ad hoc travel and visits to regional provinces.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit
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