Introduction
The Executive Legal Collections & Recoveries will be responsible to design, formulate and implement the Legal Collections & Recoveries operational and strategic design to achieve the company’s overall strategy. Ensure business growth through the achievement of agreed performance targets.
Duties & Responsibilities
Main Purpose of the role
- Executive oversight (operational fulfilment) over preferred legal entity service providers MBD Incorporated and MVR Incorporated (the Legal Collections & Recoveries teams). Stipulated financial targets for the Legal Collections & Recoveries business.
- An optimised legal process that delivers defined litigation milestones within an acceptable return (cost and time).
- Primary collection and recovery key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics.
- Alignment with strategic design and intent with the Executive: Principal & RTC: Portfolio Management.
- Joint business objectives in tandem with Risk, Client Support, Information Technology and Capsol Account Management System across agreed, defined service levels.
- Custodian of an automated litigation workflow solution that optimises production outcomes.
- Ability to articulate and oversee a reputation risk policy framework that ensures adherence to regulatory and statutory standards as well as group compliance thresholds.
- Consummate stakeholder manager (internal and external) capable of collaboration and alignment.
- Optimisation of the Legal Collections & Recoveries eco-system to support Principal, RTC and Agency strategic and tactical objectives.
- Custodian and promotion of a workflow solution capable of supporting our client value proposition in terms of new business origination.
- Inspirational leader capable of overseeing a large, professional team.
- Ability to optimise the Legal Collections & Recoveries operational productivity outputs to support strategic and tactical intent.
Key Performance Areas
- Leading the Principal Portfolio Strategy and Vision through Functional and Operational Leadership.
- Continuous Improvement of Litigation operations and business processes.
- Lead Sound Financial Management Practices in Operations.
- Business Risk and Stakeholder Management in the Legal Portfolio Operations.
- Optimal People Management within the Legal Portfolio.
- Leadership and oversight of operations and legal processes.
Core Competencies Required
- Leadership and Management Competency Cluster - enable effective business leadership essential to driving the vision and mobilise adoption and execution thereof.
- Business Competency Cluster - enable the business to be competitive and drive the desired client experience as well as the success of the strategic vision of the organisation.
- Functional Competencies - enable our organisational processes and empower employees to master their roles aligned to the specific requirements of each function within Nutun to ensure the success of the Business Value Chain and Operating Model.
- Behavioural Competencies - enable decision-making at all levels of the organisation in line with values and drive the business culture.
Desired Experience & Qualification
- Post graduate degree in Commerce, Economics or Law plus a Business Leadership / Management qualification.
- Minimum of 10 years’ experience of which 7 must have been in the legal collections industry and 5 were at executive management level in similar business environment.
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