Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.
As a Healthcare Customer Advisor, you will handle majorly inbound inquiries, ensuring a positive customer experience and maintaining an in-depth knowledge of customer needs.
Essential Functions
- Addressing incoming telephone, digital, or written inquiries
- Assisting customers with complex benefit questions, resolving issues, and educating healthcare members
- Strong attention to detail and complex problem-solving skills
- Effective communication, empathy, and motivational skills
Minimum Requirements
- Must have a National Senior Certificate (Matric Certificate)
- Must have a clear credit record, non-negotiable
- Must have a clear criminal record, non-negotiable
- Must be willing to work night shifts, non-negotiable
- Must have 1 year unbroken call center experience from UK or USA Market
- 1 year Healthcare Industry experience - advantage
- Familiarity with basic medical terminology and concepts used in US health insurance
- Clear written and verbal communication with CEF Level B2
Salary: R 7900 basic
Shifts and Benefits:
- Working Hours: Monday to Friday: 14h00 - 02h00
- Night shift allowance of R1000
- Medical Aid contribution R764
- Free transport to home - within 35km radius from CBD
Location: Based in Cape Town, CBD
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore, encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email
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