VACANCY – BREAKDOWN & REPAIR SUPERVISOR
The employer is a prominent and stable Air Conditioning and Ventilation Company actively involved in diverse projects across Commercial, Residential, Industrial, and Retail sectors.
Location: Germiston, Johannesburg
Salary: R15 – R17K / month (experience dependent)
KNOWLEDGE, SKILLS, AND REQUIREMENTS:
- Matric
- Own transport
- Some financial experience i.e. invoicing/debtors/creditors would be an advantage
- Minimum 2 - 3 years’ experience managing staff (advantage)
- Ability to work independently and in a high-pressure environment.
- Basic to Intermediate Microsoft Office skills, Outlook, Word, and specifically Excel.
- High attention to detail
- Ability to multitask.
- Performance driven, ability to plan, organize and put into action.
- Strong and professional verbal and written communication
- Excellent administrative and organization skills
- Effective planning and time management
- Knowledge of HVAC industry would be an advantage.
RESPONSIBILITIES:
Daily
- Manage and control Technicians and Technical Assistants daily schedule and tasks
- Manage and control daily customer breakdown schedule.
- Customers are kept notified telephonically and via email in advance and 1 day before scheduled work. Always maintain professional customer etiquette
- Technical teams’ productivity and consumable usage is monitored and managed to be as cost-effective as possible to achieve a minimum of 35% GP.
- Van stocks are monitored so that no shortages occur.
- Manage and control accurate record/database of all Breakdown customers.
- Department administration is accurately and legibly maintained.
- Breakdown and Repair job cards are accurately recorded, completed and invoicing is captured in line with financial deadlines.
- Check accuracy of costings via Operational System from applicable/completed job card recording consumables, parts/spares/labour etc. and that the applicable mark-up has been applied.
- Check allocations of van stock/materials used/labour etc. is accurately recorded from completed job card via Operational System
- Ensure cards are completed comprehensively unit/site/fault finding/actions taken etc. and any other relevant information.
- All invoiced jobs to be closed either on the same day of invoicing or latest the following working day.
- Manage and control communication with sub-contractors so that breakdowns/repairs/installations/services are logged correctly to ensure costs and mark-ups are applied correctly and accurately and customers notified timeously.
- Email suppliers for quotes on spares and parts required and generate accurate detailed quote with the applicable mark-ups and email to customers.
- Follow up on quotes sent within 24-hours of quotes being sent to customer. Quotes exceeding 72-hour to be emailed to Breakdowns HOD to follow up with customer.
- Manage and control invoicing on breakdowns and ensure that completed paperwork for invoicing is submitted by 13h00 daily to Creditors Department
Monthly
- Follow up on sent quotes with customers and delete quotes older than three months
- Ensure month end invoice submission due by 12h30 on first working day of new month
- Open jobs not invoiced, processed with reasons from previous month at month end
- Check technicians fuel consumption on receipt of report from Debtors department
- Check and balance month end turnovers
- All payroll related paperwork to be sent up to HR as processed with the last submission being the 20th of each month.
General
- Effectively manage breakdowns/admin personnel so that a high degree of customer service is maintained along with high service productivity and efficiency. Any non-conformance of company policies/procedures by breakdowns/admin teams is brought to the attention of HOD
- Maintains a level of efficiency, due diligence and respect for fellow staff members at all times to maintain an effective, productive, professional and pleasant work environment.
- Effective planning and time management
- Operational system and manual administration is maintained accurately and up to date at all times
- And any other task necessary for the conduct of the employer’s business, as the employer may from time to time direct. A separate schedule determining the day-to-day tasks of the employee may be handed to the employee in the course of employment.
Package & Remuneration
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