Joshua Robert is working with a well-established client working with several local authorities and housing associations across the North East.
Gateshead Council are looking for a couple of Business Support Assistants to join their team on a temporary basis, 3 months work.
Description of the role: - To update manual and computerised records and ensure they are accurately maintained in accordance with Service timescales.
- To carry out case audits and collate and analyse performance management information and producing reports on behalf of management
- To provide support within the Duty / Triage and manage the rota of front-line services where necessary
- To have responsibility for the co-ordination, monitoring and provision of administration support at statutory meetings across the service, including the accurate taking and recording of minutes.
- To have responsibility for managing petting cash, and ordering and payment of invoices
- To respond to enquiries at first point of contact managing the unpredictability of call type and caller needs which could be complex, challenging, and face-to-face.
- Such other responsibilities allocated which are appropriate to the grade of the post
Experience needed: - Using office-based software packages (e.g. Microsoft Office)
- Good communication skills
- The ability to work under pressure and to strict deadlines
- Prioritising workload and working to tight deadlines
- Minute taking and co-ordination of meetings
- Working in an administrative setting
- Implementing and developing manual and computerised system
Knowledge needed: - Administrative Systems & Procedures
Qualifications needed: - 5 GCSE s A - C or 9 - 4 including Maths and English or equivalent qualification or relevant demonstrable experiences
- NVQ level 3 in Business Administration
Working week: Monday to Friday
8.30am till 4.30pm
