Infopro Digital, a B2B group specializing in information and technology, is currently looking for a Customer Service Representative (m/f/d) to join our team on a permanent contract on a full-time basis (40 hours per week) for strengthening our brand Infopro Digital Automotive in Germany.
The Company
Infopro Digital Automotive is the Automotive division of the International Group Infopro Digital, founded in 2001 in France. Today, the Group counts 4,000 employees in 18 countries with headquarters in Paris. Infopro Digital Automotive is a leading global provider of data and software solutions for the Automotive Aftermarket industry and supports Automotive professional businesses to succeed in an increasingly complex and digital world. As an Automotive data and software expert Infopro Digital Automotive provides technical information and digital solutions to create an ecosystem that improves the quality and performance of Automotive professionals. We deliver end-to-end solutions, thereby empowering businesses to increase revenue through the generation of new opportunities and sales. Our aim is to optimize operational speed and efficiency, thus providing enhanced insights to improve overall productivity and efficiency.
Join Infopro Digital and become a Key Player in our Team!
With exciting job opportunities worldwide, Infopro Digital opens up a vast universe of professional challenges. Joining our group means plunging into the heart of stimulating collaborations within multidisciplinary teams.
The German operation based in Hattersheim am Main is hiring an Customer Service Representative who responds to technical and commercial service queries from key accounts customers and/or their branches, middle accounts and repair shops and liaise between the local sales team and the companies´ stakeholders in the different center of competences and the headquarter. This includes processing orders, licensing of software products, handling account and billing queries and to assist on licence agreements.
The tasks awaiting you:
- Initial contact and support: You are the primary point of contact for customer enquiries relating to our software and data solutions
- Technical support: You analyze and solve technical problems in collaboration with the content and IT teams
- Training and consulting: You support our customers in the implementation and use of our products by providing training and personalized advice
- Feedback management: You record customer feedback and contribute to the continuous improvement of our products and services
- Documentation: Creation and maintenance of knowledge databases, FAQs and support documentation
- Professional experience: Experience in customer support, ideally in the software or data area of the Automotive sector.
- Technical know-how: Basic knowledge of software solutions, data analysis and ideally experience with Automotive systems
- Communication skills: Excellent communication and problem solving skills as well as a customer orientated mindset
- Language skills: German mother tongue, very good knowledge of written and spoken English
- Ability to work in a team: You enjoy working in a dynamic team and have a solution-orientated way of working
- Tools & systems: Experience with ticketing systems (e.g. Jira) and the CRM solution Sales Force
- The chance to contribute your creativity, innovative thinking and personality to your own projects from day one
- A technical onboarding, including introduction sessions to products and markets
- Insights into an exciting part of the Automotive Aftermarket
- The opportunity to work within an international team
- Open and appreciative work environment with experienced colleagues who will help you with your questions
- Flexible working hours and 30 paid vacation days, all federal holidays are paid time off
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