This Courier Assistant role is a 6 month fixed term contract, part-time 20 hours a week. This will usually be Monday to Friday 09.00-13.00 but we can be flexible on working hours if required.
Purpose of the Role:
Reporting to the Banking Team Leader within the Pub Finance Team, the Courier Assistant is responsible for minimising the risk in our pubs and bars by ensuring banking s are collected on time and that coin/notes are delivered to enable our businesses to trade effectively.
Daily communication with the courier providers.
Liaising with the Banking team on a daily basis to support cash investigations is essential and ensuring coin is declared via the back of house to monitor cash in and out of the business effectively escalating risk to the appropriate teams.
Using in house platforms to gather information for reporting purposes.
Skills, Experience and Qualifications:
- Good all-round education
- Good working knowledge of all Microsoft packages
- Excellent communication
- Numerate with an inquisitive mind ensuring queries are taken to resolution
- Microsoft Office Capability (Excel Intermediate)
- Capable of working using own initiative with a positive approach to drive and deliver excellent customer service
- Pro-active, organised and adaptable with good time management skills with the ability to prioritise
Key Responsibilities:
- Day to day contact with all couriers
- Daily communication with GM s to ensure SLA s are met by courier provider.
- Daily communication with courier service providers to ensure our pubs receive the cash
- collections and coin deliveries as agreed.
- Regular liaising with the Banking team to ensure coin is reconciled and any issues escalated in a timely manner.
- Manage Share point page for cash collection and deliveries.
- Communication with sites to identify late or missing banking's
- Support in the management of the open items report, identifying risks and escalating as required
- Responsible for telephone & email site queries to resolution
- Assisting with the banking arrangement of new pub openings and closures
- Deliver training to sites on courier processes.
- Responsible for cash set up arrangements for opening venues
- Invoice & credit notice reviewing
- Key date planning and support with Operations
A little bit about us
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What's in it for you?
- 25 days annual leave
- Annual Leave Purchase Scheme
- Pension
- Vitality Healthcare
- Opt in dental insurance programme
- Annual bonus scheme
- The Stonegate discount card offering discounts across our managed estate
- Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at (url removed).
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
