Our client are seeking an experienced and proactive *IT Helpdesk Engineer* to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support to end-users, ensuring the efficient resolution of IT issues, and helping to maintain the integrity and functionality of the organization’s IT infrastructure. If you're passionate about IT support, enjoy problem-solving, and thrive in a fast-paced environment, this is a fantastic opportunity to further your career in IT.
*Key Responsibilities:*
* *Advanced IT Support:* Provide expert-level support to users via phone, email, and in-person for a wide range of technical issues, including hardware, software, networking, and peripheral devices.
* *Incident Resolution:* Diagnose and resolve complex technical problems, escalating to higher-level support teams when required. Ensure all incidents are properly documented and tracked in the ticketing system.
* *System Maintenance & Upgrades:* Assist in the configuration, installation, and maintenance of software and hardware, ensuring the smooth running of systems across the organization.
* *Network & Security Support:* Assist with the monitoring and troubleshooting of network issues, ensuring network security, and configuring firewalls, routers, and switches as needed.
* *User Account Management:* Manage user accounts, permissions, and access rights for various systems and applications, including Active Directory and Office 365.
* *Technical Documentation:* Create and update internal documentation, user guides, and knowledge base articles to assist with troubleshooting and improve the efficiency of the support team.
* *IT Training & Support:* Provide training and guidance to users on IT best practices, new systems, software, and tools.
* *Collaboration:* Work closely with other members of the IT department to implement IT projects and support long-term IT strategy.
*Required Skills and Qualifications:*
* Proven experience in an IT helpdesk or technical support role, with a solid understanding of IT systems, networks, and hardware.
* Proficiency in supporting a variety of operating systems (e.g., Windows, macOS, Linux) and common business applications (e.g., Microsoft Office Suite, Microsoft Teams, cloud-based applications).
* Hands-on experience with diagnosing and troubleshooting technical issues related to desktops, laptops, mobile devices, and networking equipment.
* Strong knowledge of networking principles (e.g., TCP/IP, DNS, DHCP, VPN, etc.) and network troubleshooting.
* Familiarity with IT management tools, remote desktop software, and ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
* Strong communication skills, with the ability to explain technical issues to non-technical users in a clear and concise manner.
* Ability to work well under pressure, manage multiple priorities, and meet deadlines.
* A customer-focused attitude, with excellent problem-solving skills and attention to detail.
*Desirable Skills (Optional):*
* IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation, or equivalent.
* Experience with Active Directory, Office 365, and cloud platforms (e.g., Azure, Google Workspace).
* Experience with IT infrastructure management (servers, switches, routers).
* Experience with virtualized environments (e.g., VMware, Hyper-V) or IT security tools (antivirus, firewalls).
CRSIT
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Benefits:
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* No weekends
Education:
* A-Level or equivalent (preferred)
Experience:
* Technical support: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CRSIT02
