Job Introduction Working in our Glasgow office and reporting in to the Operations Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you’ll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.
Key Responsibilities
Respond to all customer enquiries in an effective, professional and timely manner
Effectively deliver on customer orders by understanding their needs and offering the best solution
Match or surpass the target conversion rate from quote to order set by your line manager
Liaise with external suppliers in order to provide a seamless service to the customer
Manage the full customer journey from the initial quote through to customer invoice
Play a key role in the ongoing growth and development of the business
Ensure all KPI’s are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and credits
What We’re Looking For
Proven experience of providing a first-class customer service within tool hire / rental sector - Essential
Comfortable working in a busy office
Articulate communicator, enthusiastic and revenue focused
Thrives in a team environment
Ability to prioritise workloads, work under pressure and to strict deadlines with a good attention to detail
Microsoft skills: word, excel and outlook
Comfortable using multiple systems
What We Can Offer You
Competitive salary + annual bonus (up to £1500)
Monday – Friday working hours, no weekends!!
Salary sacrifice pension
25 days holiday, plus bank holidays
Additional holiday purchase scheme
Free Tool Hire
Life Assurance cover 3x salary
Share save scheme
Eye care vouchers
Recommend a friend scheme
Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
Cycle to work scheme
Long service recognition
My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
Discounts on HP products
EE mobile contract discount offers
Gym discounts
Health Shield (discounted premiums on health care cash plan)
Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
