Serving as the first point of contact for customers / clients seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Logging and Closing Calls Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Locate, Test and Report Bugs Write up Troubleshooting methods and recommendations Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support Internal Technical Support Diploma In IT or related qualifications (Hardware and software), Client liaison Ability to use, repair and maintain machines and tools. Attention to detail. Good communication skills. Problem-solving skills. Ability to work well with others. Self-discipline Problem-solving skills Great communication skills
