Job description (Details of the position i.e. duties):
Admin
- Ensure minimal email backlog in personal inbox
- Ensure Data Team inbox is up to date
- Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP)
- Closure of completed tickets with sufficient closure summaries
- Correct and accurate time logging for billable and non-billable time
- Preparation of quotes to customers for large data projects
- Prep/update of monthly data team stats and report back on where time could have been utilised more effectively/how much time was lost to non-billable work or corrections
Data
- Troubleshooting of data project queries and assisting with finding solutions / advising customer of next steps to resolve the query
- Rates matrix setups based on rate sheets and consultation with customer
- Setups of specials and other data projects
- Handovers of prepared matrixes to data setup consultants
- Project management and roll out of data team reach outs/client notifications due to changes in their area affecting rates (Example: Botswana tax changes)
- Regular updates to customers on the progress of their setup
- Assist with data imports as and when required
- Provide back up to the Data Project Manager
Experience, Qualifications and skills:
- Excellent administration skills
- Good problem-solving skills
- Excellent written and verbal communication skills is essential
- High attention to detail
