REQUIREMENTS - Matric, relevant qualifications highly advantageous
- Ability to manage a small office working independently as often the other staff are out on the road
- Must have good working track record
- Proficient in Word and Excel
- Excellent communication skills in both Afikaans and English
- Accuracy and deadline orientated
- Self-managed to ensure all work is update
- Ability to take on any ad hoc tasks that are required
- Well-presented and well-spoken for customer interactions
DUTIES - Serve as the first point of contact for clients both in-person and on the phone.
- Develop strong relationships with clients to ensure repeat business.
- Follow up on client satisfaction after orders have been delivered.
- Maintain a professional demeanour at all times, representing the company brand.
- Manage office tasks such as filing, organizing, and updating records.
- Handle incoming and outgoing correspondence (emails, phone calls, etc.).
- Manage enquiries assisting clients with their orders
- Taking of client orders both in person, via phone, and email.
- Enter orders into the system and ensure accurate data entry.
- Coordinate with production teams to ensure orders are processed efficiently and meet client deadlines.
- Coordinate delivery schedules with clients.
- Ensure all necessary paperwork and invoicing are completed for orders being delivered.
- Manage the process of tracking orders and ensuring timely deliveries.
- Provide product information, respond to queries, and handle complaints efficiently and professionally.
- Support sales team in preparing quotations, processing payments, and finalizing orders.
- Maintain office supplies and ensure the workplace is well-organized.
Salary: R20k negotiable dependent on experience
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