Key Responsibilities
- Assist the senior Manager by ensuring the highest standards of service in the Spa is maintained and developed at all times
- Assist with brand marketing of the spa and retail generation
- Effectively co-ordinate and supervise the Front desk operations of the Spa as deemed necessary
- Address and resolve both guest concerns and complaints.
- Supervise the front desk reception employees
- Work in accordance with the internal and external control procedures
- Assist with Stock control and stock take administration and procedures
- Issuing out Stock to therapist as required and maintain records thereof
- Co-ordinate group and individual bookings
Required Experience & Qualifications
- Relevant beauty related qualification
- A minimum of 2 years experience in a similar role within in a 5-star Spa environment
- Minimum 2 years experience in an administrative function
- Professional Disposition- Excellent Telephone etiquette
- Professional, positive and energetic demeanor
- Strong Administrative skills
- Excellent Planning and Organizing skills
- Proficiency in MS Office applications e.g. Word, Excel, Outlook
- Working knowledge of Spa booking and Hotel systems
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements
- Passionate and target driven
- Well-groomed to present the brand
- Strong verbal and written communication
- Reliable transport
- Strong leadership skills
- Flexible and available to work late shifts
