Requirements: - National Diploma in Information Technology or at least A+, N+ and Microsoft Certification.
- 5-10 years IT Management Experience.
Must have at least 8 years working experience in the following: - Computer hardware and software systems and programs.
- Computer networks, network administration and network installation.
- Computer troubleshooting.
- Computer viruses and security.
- Microsoft Windows and Server Operating Systems.
- Managing a Domain through Active Directory and Terminal Services.
- Database Structure and accessing and extracting Data.
- Sage 300 (Accpac) and Sage CRM front and back-end.
- IIS and Webservices.
- SSRS Report Writing.
- WMS Integration.
- API Integration.
- Java or Angular JS Logs and basic debugging skills.
Responsibilities, but not limited to: 1. Manage Information Technology and Computer Systems:
- Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) as well as the Telecommunication system of the Company.
- Develop and implement policies and procedures for electronic data processing and computer systems operations and development
- Meet with managers to discuss system requirements, specifications, costs and timelines
- Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
- Manage the computer systems budgets and expenditures.
2. Ensure Technology is accessible and equipped with up-to-date Hardware and Software:
- Troubleshoot hardware, software and network communication systems.
- Be up to date with all Company hardware and software updates and functionality.
- Be up to date with Company network and communication system.
- Provide orientation to new users of existing and new technology.
- Train staff on functionality of existing and new technology.
- Provide individual training and support on request.
- Provide recommendations on improvements to information and communication technologies.
- Maintain current and accurate inventory of technology hardware, software and resources.
3. Monitor and Maintain Technology to Ensure Maximum Accessibility and Redundancy:
- Assess and manage all technical issues.
- Management of the Firewall.
- Maintain log and/or list of required repairs and maintenance.
- Make recommendations on sourcing and purchasing of new technology resources.
- Manage Network access to all staff.
- Manage workstations.
- Manage hardware installations and updates.
- Manage essential Company Software.
- Manage and supply Network access and User Accounts.
- Manage security of all technology.
- Manage and maintain a complex password system.
- Management of IP addressing.
4. Ensure that all the Critical Systems, Processes and Data are Backed Up:
- Ensure that backup solutions are configured and are up to date.
- Ensure that the backup solutions are managed and maintained to not lose any data in any event.
- Ensure that Disaster Management plans and procedures are in place.
- Test the Backup integrity and disaster management plan on a quarterly basis to ensure that the data integrity is up to expectations.
- Make recommendations on sourcing and purchasing of new backup technology resources.
- Manage Data access to all staff.
5. Manage and support the CRM and ERP Systems, specifically SAGE 300 (Accpac) and SAGE CRM:
- Company End Users.
- Provide First Line support and Training to end users.
- Escalate and follow up on queries that need to be addressed by the Developers
- Ensure that the Live, Development and Test environments are functional and accessible to all required parties and users.
- Ensure that regular backups are done at random stages during the project, especially before major updates, changes and implementations.
Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.
