Customer Service Agent (debt & collections)

Meraki Talent Ltd • Other • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa • $50 - $200 / year • 11h ago

Customer Service Agent (debt & collections)

Permanent (35 hours)

Perthshire

Meraki Talent is partnered with a UK-wide, established business to support the recruitment of a Debt & Collections Agent. This full-time, permanent role offers a salary of c.£26,000 and a hybrid working model. Some great additional perks include free parking, performance-related bonuses and excellent development and progression opportunities.

The purpose of the Debt & Collections Assistant is to:

Provide support by identifying customer needs, resolving issues, and agreeing payment plans.
Analyse and report on customer data.
Deal with billing and service issues.

You must be able to demonstrate:

Ability to manage workload and take ownership of tasks.
Be ambitious with drive to develop professionally.
Expert problem-solving and investigation skills.

To be considered for this role you must:

Have working knowledge from a financial service or banking background – particularly reconciliations/settlements experience.
Have experience in reporting and analysis.
Be highly organised with excellent interpersonal skills.

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