Service Manager

LandPro Equipment LLC • Other • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa • $200 - $300 / year • 8h ago

LandPro Equipment LLC - Service Manager

Location: Fairmount City, Pennsylvania

Competitive Pay: $52,000-$90,000/year based on experience

Benefits:

Extremely Competitive Wages + Bonuses
Paid Time Off
Employee Discount
401k and more

Purpose - Service Manager:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities - Service Manager:

Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
Coordinates customer clinics, field days, and related promotional events.
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
Reviews work orders for completeness and accuracy prior to customer billing.
Ensures all departmental tools, equipment, and vehicles are in good working order.
Manages recruiting, staffing, and employee development activities for employees reporting to this position.
Responsible for other duties as assigned by your manager.

Requirements:

3+ years experience in Service Department operations.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Ability to write and speak effectively to individuals and groups.
Familiar with John Deere and competitive products.
Basic understanding of financial principles relative to Service Department operations.
Ability to analyze and interpret internal reports.
Ability to work extended hours and weekends.
High School Diploma or equivalent experience.

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

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