Duties & Responsibilities
Customer
- Establishing the technical needs of the customer and suggesting appropriate products.
- Explaining complex technical information to customers in a way that is easily understandable.
- Following up with customers and resolving any issues that may arise.
- Keeping customers informed about new technological products.
- Compiling proposals and reports related to technical products.
- Updating records of customer communications and contact information.
- Traveling to the customer's location to talk about our product range.
- Demonstrating the technical features and benefits of our products.
- Advising customers on technology upgrades and related products.
Team Planning
- Joint responsibility with management for development, implementation, and management at the account level of the Company's category management framework.
- Perform any other tasks given by the manager.
- Communicate plans for installations/supplies with the relevant departments.
Account Strategies and Business Planning
- Regular reporting, monitoring of the performance of plan vs actual measures, and drafting action plans in conjunction with sales to close the gap for achieving ROI.
- Manage all accounts through trading terms process and regular business meetings.
- Ensure your work is accurate, adequate, and adheres to the company policies and procedures.
- Ensure overall responsibility for the successful delivery of the agreed scope and measurements as per the client.
- Planning of weekly site visits and strategic sales plans.
- Functions in a lead capacity over staff employees on a regular basis but is not a direct supervisor; may assign, schedule, and monitor the work of staff.
- Receives clear and specific instructions and/or follows standardized instruction or procedures without ongoing supervision.
- Receives moderate to limited supervision working from objectives set by the BUM.
Budget Plans and Forecasting
- Budget allocation and forecasting by account in order to optimize ROI and to achieve the set short term and long term KPI’s.
- Ensuring that sales targets are consistently met.
Desired Experience & Qualification
- Grade 12
- Diploma in technology or a related field
- Valid driver’s license
- Computer Literacy
- Good Understanding of Processes and Systems
- CRM
- Relationship Management
- Technical Experience
- Knowledge of Group Digitalization
- Problem Solving and Analytical skills
- Ability to multitask and manage more than one customer account
- Medically fit & the ability to travel
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