Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals, etc).
Qualification:
Skills:
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
- High flexibility and ability to adapt to different customers and situations.
- A high sense of urgency with demonstrated ability to work independently.
- An outstanding leadership, interpersonal and communication skills.
- Ability to work a flexible schedule to meet the needs of the business.
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Strategic Sales Planning
- Managing the Sales Process
- Customer Value Management
Behaviours for success:
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/written communication skills and good organisational skills.
- Strong organizational and planning skills.
- The ability to multi-task in a fast-paced environment.
- The ability to work independently.
- The ability to take initiative.
- A high level of attention to detail.
Note: Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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