Job Overview
Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to the company's Standard Operating Plans (SOPs). Focus on the administration of scripts to provide general dispensing duties with an emphasis on patient satisfaction.
Duties & Responsibilities
Job Objectives:
Responsibilities:
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines.
- Administration of scripts and any other claiming/capturing related procedure.
- Accurate and complete handling of all profiles worked on.
- Interact with health care professionals where needed.
- Problem solving and follow up of queries.
Duties:
- Interact with customers via telephone or other means regarding medication and Healthcare Services.
- Accurate capturing of scripts received at the Central Pharmacy centre.
- Handling of queries regarding prescriptions.
- Patient Profile management.
- Assist with Chronic authorizations.
- Liaison with all other departments.
- Ad hoc requirements as per operational requirements.
Knowledge:
- SAPC and relevant legal knowledge.
- Sound knowledge of the chronic authorization process and procedures.
- Customer service orientated.
- Ethical working practice and compliance.
Skills:
- Computer literacy (MS Office).
- Customer service orientated.
- Accuracy and attention to detail.
- Must be bilingual (with English being one of the requirements).
- Must be able to work with patients and be adaptable to assist with various departmental duties.
- Be able to use initiative in order to provide patient satisfaction.
- Adaptability.
- Positive attitude.
- Be able to work under pressure.
- Adhering to Principles and Values.
- Working with People.
- Delivering Results and Meeting Customer Expectations.
Desired Experience & Qualification
Experience:
Minimum 1 year in the role of Pharmacist Assistant Post Basic.
Education:
Further Education and Training Certificate Pharmacist Assistance (Essential).
Additional Qualifications:
FMCG & Supply Management.
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