Listing reference: click_016556
Listing status: Online
Apply by: 27 April 2024
Position summary
Industry: FMCG & Supply Management
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
EE position: Yes
Introduction
We are seeking to appoint a Key Accounts Assistant (Pharmacy) - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager. THE APPLICANT MUST BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC.
Job Purpose:
To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives.
Key Performance Areas:
- Maintain the general filing system and file all correspondence in an accurate and traceable manner.
- Track, report and manage escalations regarding outstanding shorts.
- Manage shorts investigations with stock control (per SLA requirements).
- Manage paperwork to and from the warehouse accurately and timeously.
- Timeous handling of mail and parcels.
- Manage efficient and professional handling of visitors.
- Manage and maintain adhoc administrative tasks.
- Answering of customer calls, e-mails and requests from all internal and external stakeholders.
- Administrators’ performance, time keeping and quality assurance.
- To receive calls, mails, faxes and attend to all queries.
- Timeous management of urgent and regular queries.
- Timeous delivery of daily, weekly and monthly reports.
- Escalation management on outstanding items from stock control.
- Track and monitor queries until resolution.
- Drive efficiency with all correspondence and queries received.
- Maintain a neat and orderly workspace always.
- Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).
Skills:
- Outlook (End User Computing)
- Advanced Excel
- Checking for accuracy
- Ethics
- Performing clerical work
- Researching
- Taking personal responsibility
- Thinking logically
Knowledge:
- Knowledge of Audit Standards
- Knowledge of business processes
- Knowledge of Customer invoicing, statements
- Writing and Reporting
- Working with People
- Following Instructions and Procedures
- Certificate in Office administration or similar will be advantageous
Minimum Job Related Experience:
- Sound understanding of office administration
- Filing and all-round administration
- Pharmaceutical exposure (Advantage) and working on SAP is very critical.
- Microsoft Office (Outlook, Excel and Computer Skills)
N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.
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