Job Purpose
The purpose of this position is to provide strategic design, as well as independent, professional quality assurance to reduce the risk of the organisation and its clients. This role is responsible for working closely with the Director of Technology and the IT department.
Duties & Responsibilities
KEY ACCOUNTABILITIES
Strategic Function
- Provide strategic design and advice from the outset of any project from an Information Technology perspective.
- Provide strategic design advice and input into best maintenance and operations practices.
Operational Functions
- Ensure effective results-based management of information technology database systems.
- Select and employ Knowledge Base System (KBS) to store various decisions/advice made during program implementation.
- Develop workplan with IT Advisor and other stakeholders in terms of IT services.
- Supervise IT Advisors on ongoing database maintenance and plan upgrades for existing databases as appropriate.
- Work with external consultants to formulate Management Information System (MIS) to combine all collected data and expose it through a common M&E interface for Management and Project Managers.
- Collaborate with various project officers, managers, and other stakeholders to understand project objectives and apply new MOU/Guideline into the system.
- Collaborate with other advisors and stakeholders to work on the database development plan.
- Supervise IT Advisor who maintains database with Finance and Contract Administration Unit to ensure consistency in budgeting vs output/activity planning.
Desired Experience & Qualification
QUALIFICATIONS AND EXPERIENCE
- Diploma in IT or Informatics or equivalent qualification.
- 5 years post-qualification working experience.
SKILLS AND KNOWLEDGE
- NET Framework technology experience with Microsoft Windows, Microsoft Exchange, Active Directory is an advantage.
- Hardware and software troubleshooting skills, ability to critically analyze a symptom, diagnose a fault, and take appropriate action on equipment including PCs, printers, multifunction copiers, sound boards, lighting equipment, and networking.
- Knowledge of hardware components and hardware troubleshooting procedures.
- Knowledge of Microsoft desktop operating systems and desktop software.
- Microsoft Active Directory skills including creating, deleting, and modifying user accounts, setting up e-mail, home, and directories.
- Networking knowledge including familiarity with TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP, and the ability to crimp CAT5e and install wall boxes.
- Ability to effectively operate theatre equipment such as sound boards, lighting equipment, and public address systems.
- Ability to seek solutions to problems using one’s own resources.
- Excellent verbal and written communication skills.
BEHAVIOURAL COMPETENCIES FOR NON-MANAGERS
- Achievement Orientation: Sustained energy and determination in the face of obstacles to meet challenging targets.
- Flexibility: Ability to adapt to and work with a variety of situations, individuals, and groups.
- Teamwork: Working cooperatively across cultures and organisational boundaries to achieve shared goals.
- Self-awareness: Understanding of your own emotions, strengths, and limitations.
- Customer Service Orientation: Willingness and ability to prioritize customers, delivering high-quality services that meet their needs.
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