Reference: CPT003409-Meg-1
Have you been in a position overseeing various aspects of branch activities which would include staff management, customer service, and operations while having a good understanding of finance, budgeting, and reporting?
Our client's operation is based in Philadelphia, Cape Town, and you will collaborate and work closely with the Branch Manager ensuring the running of a positive, productive, and smooth operation.
A people’s person who enjoys being at the centre of all activity will be a great asset for this role.
Duties & Responsibilities
REQUIREMENTS
- Grade 12, Diploma or Degree in Business Administration advantageous.
- 5 years proven experience in coordinating or related role.
- Strong understanding of financial management, including budgeting and reporting.
- Knowledge of procurement regulations, ethical practices, and industry trends.
- Excellent organizational and time-management abilities.
- Effective communication skills, both written and verbal, and must have knowledge of industry-specific regulations.
DUTIES Operations - Control and manage the Repairs and Maintenance processes and procedures for the branch, including proper filing of all documentation.
- Submit daily timesheets for the branch.
- Assist Branch Manager with overlooking and controlling yard activities.
- Ensure that monthly unit inspections and stock counts are done and submitted to Head Office on time.
- Request quotes from suppliers for maintenance or transport.
- Prepare the purchase requisition for quotes received from suppliers and submit to procurement.
- Facilitate communication between the branch, other departments, and management, ensuring that information flows smoothly.
Customer Service - Assist with loading quotes on Syrinx.
- Ensure that the branch provides excellent customer service and keeps customers informed of deliveries, collections, and maintenance schedules.
- Liaise with customers daily to check on service delivery and customer satisfaction.
- Address customer concerns, inquiries, and resolve issues in a timely and professional manner.
- Resolve all customer queries related to invoices and statements; escalate all matters that cannot be resolved.
Stock Control - Ensure weekly stock counts of the branch stores for materials are done.
- Investigate and report discrepancies.
- Implement inventory management that allows accurate tracking of stock levels.
- Conduct regular physical audits of the stock and compare physical inventory with what's recorded in the system.
Financial Management - Send invoices to Finance for payment of suppliers after work is completed.
- Manage the debtor’s book and ensure that this does not fall behind; attend to outstanding accounts and escalate all matters that cannot be resolved.
- Analyze financial reports to identify areas of improvement.
Salary: R negotiable dependent on experience.
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