Technical Specialist
The Technical Specialist role is to provide support and perform maintenance within the client organization's computing environment utilizing Endpoint Management technologies. The Technical Specialist will also manage, provide support on, and maintain client Microsoft 365 environments including services such as Exchange Online, SharePoint, Teams, etc.
The Technical Specialist will troubleshoot problematic areas using either one of the following ways: onsite visit, via telephone, email, or remote support.
Duties & Responsibilities
- Provide professional and proactive administration for Microsoft 365 and related applications available in the Azure platform.
- Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Perform independent analyses, communication, and problem solving.
- Work with little supervision and require initiative and judgment.
- Progress/close incidents to satisfactory conclusion on the incident system.
- Work with vendor support contacts to resolve technical problems.
- Provide a mentor and training role to co-workers.
- Other duties as required.
Desired Experience & Qualification
- 4-5 years’ experience with Windows 11, Windows 10, Windows 7/8, and MS Office 2016-2021.
- Experience supporting MacOS.
- Experience with N-Able products including N-Central, Cove Data Protection, and Mail Assure.
- Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
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