Want to make someone’s day, every day? Join us!
Responsibilities:
- Effective and timely call handling
- Assures work meets all quality standards
- Assures work meets business productivity goals
- Seek opportunities for continual improvement
- Embraces and promotes change
- General Lufthansa and Star Alliance information on required markets
- Flight reservation bookings, re-bookings and re-routings
- Flexibility to a rotational shift
Minimum Requirements:
- 1 - 2 years Customer Service Experience
- Fluent in English and French both verbal and written
- Valid Asylum Seeker or Refugee Status Document
- Matric or High School Diploma
- Proven customer service and sales skills
- Good understanding of computer systems and standard software
- Availability and ability to work rotating shifts and public holidays
Should you not receive correspondence within 14 days from date of submission, please consider your application unsuccessful
About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers flying with LH Group and ensure the highest service quality.
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